Comments on: 04/19/13 – Callers Standing By http://www.littledee.net/?p=3700 Mon, 06 Jun 2016 05:11:59 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Pete Rogan http://www.littledee.net/?p=3700&cpage=1#comment-7004 Pete Rogan Fri, 19 Apr 2013 23:34:27 +0000 http://www.littledee.net/?p=3700#comment-7004 I thought calling up a convent (we never saw where the numbers came from) to ask if they were using the new local maternity hospital was as weird as I could get... until half an hour later, when the number I called turned out to be another phone-survey company. When you gaze into the abyss.... I thought calling up a convent (we never saw where the numbers came from) to ask if they were using the new local maternity hospital was as weird as I could get… until half an hour later, when the number I called turned out to be another phone-survey company. When you gaze into the abyss….

]]> By: Justin http://www.littledee.net/?p=3700&cpage=1#comment-7002 Justin Fri, 19 Apr 2013 14:07:28 +0000 http://www.littledee.net/?p=3700#comment-7002 Oh the stories I could tell you from my 2-ish years working in call centres...And for a period of time I was one of the "Supervisors," so the majority of my calls were predisposed towards being "interesting" Side note: "Supervisor" is often just a normal rep with better people skills and a better working knowledge of what can and cannot be done. I was handling rebates, and the only thing that I could do that a normal rep couldn't would be to put a rush on it if they had been waiting only 5 business days (a normal rep had to wait 7). Oh the stories I could tell you from my 2-ish years working in call centres…And for a period of time I was one of the “Supervisors,” so the majority of my calls were predisposed towards being “interesting”

Side note: “Supervisor” is often just a normal rep with better people skills and a better working knowledge of what can and cannot be done. I was handling rebates, and the only thing that I could do that a normal rep couldn’t would be to put a rush on it if they had been waiting only 5 business days (a normal rep had to wait 7).

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